Our Strategic Objectives

QUALITY HOMES

  • People enjoy the homes they rent and buy
  • The Group has developed and is managing new homes in selected markets

WELLBEING AND INDEPENDENCE

  • Older people are supported to age well by maintaining their choice and control
  • Marginalised and vulnerable customers are supported to build resilience and make positive choices
  • The Group’s domestic abuse customers are supported to improve their wellbeing
  • The Group’s customers are sustaining their tenancies

SUSTAINABLE & PROGRESSIVE BUSINESS

  • Robust and sustainable business and financial plan for the Group
  • High performing staff team
  • Customers and stakeholders experience quality services
  • Efficient, effective and economic business
  • Our brands bring value

Priority Areas of Focus

PRIORITY 1

  • Transform our housing and customer services and our relationship with tenants

PRIORITY 2

  • Transform our support and wellbeing services that enable us to meet the needs of vulnerable and disadvantaged people

PRIORITY 3

  • Growing the business and increasing surpluses

PRIORITY 4

  • Creating effective business practices