Your privacy when you use this website

We take your privacy seriously. We will protect the privacy of any personal information you give us, and if we ask you to provide any information which could identify you, we will only use it in line with this commitment. We will comply at all times with current data protection legislation and any subsequent enactments.

We may collect the following:

  • Name and postal address
  • Email address and other contact information
  • Personal information relating to your rent, repairs or housing applications
  • Other information relevant to customer surveys and/or offers
  • Supplier information about our payments system provider,
  • IP addresses
We ask for personal/identifiable information:

  • To enable you to pay your rent, report a repair or apply for a home online
  • To contact you about a form you have filled in on the website
  • To analyse and improve our services
  • For internal record keeping
  • For other legitimate business purposes

We may send promotional emails using the email address you have provided. We may also use your information to contact you for market research purposes, such as asking you for feedback about the service you have received. We may do this by email, phone or post.

To opt out of getting marketing information and market research contacts from us, email us at
We never share your personal information with third parties without your consent, unless it is for a legitimate business reason, required by law or other legal processes, or with a secure contractor who carries out data-processing operations on our behalf. We never sell your personal information.

By using our website, you are consenting to us using your information in the ways described above.

We will keep your information secure and we use physical, electronic and operational procedures to safeguard and secure any information we collect online.
We cannot be held liable for the security of your personal information if you share your passwords with other people. When you create a password, it is recommended that it is at least 8 characters long, and contains at least 1 capital letter and at least 1 number.
Like many websites, we use cookies to improve your experience of our website. A cookie is a small text file that is stored on your computer which allows the website to function better. By using our website you consent to us using cookies.
This privacy notice does not cover the links on this site linking to other websites. We encourage you to read the privacy notices on the other websites you visit. We do not accept any liability or responsibility for other websites’ use of your information or their use of cookies.
We do not guarantee that the information and materials on our website are complete, up-to-date or free from errors or inaccuracies. We accept no liability whatsoever for loss, damage or expense of any kind arising as a result of or in connection with your use of our website.

This privacy notice was last reviewed in May 2018.

If you want any more information about this privacy notice, please contact us.